Refund and Return

01 Policy Overview

This policy applies to products purchased through the OrientTechsPro website or directly through an order arrangement with us, where applicable.

Return, replacement, cancellation, and refund requests are reviewed according to the order details, the condition of the product, any applicable written agreement, and relevant consumer protection laws.

Contact us before sending an item back. We will provide any return instructions that apply to your request.

02 Eligible Return Requests

You may contact us to request a review when:

• You receive an item that is damaged or defective.
• The item delivered is materially different from the product or specifications confirmed for your order.
• Your order contains the wrong item, quantity, size, or customization compared with the confirmed order details.
• Another circumstance gives you a return, replacement, cancellation, or refund right under applicable law or the terms agreed for your purchase.

Please contact us promptly after discovering an issue. We will review the details and explain the available options.

Submitting a request does not automatically guarantee approval. However, all requests will remain subject to any mandatory legal rights applicable to your purchase.

03 Custom and Personalized Products

OrientTechsPro may offer custom-printed or personalized products, including items such as printed T-shirts, mugs, and other merchandise. These products may be prepared using artwork, text, colors, sizes, or other details supplied or approved by the customer.

Please carefully review your order and any design proof provided before approving production.

Because personalized products may be made specifically for an order, change-of-mind returns or cancellations may be restricted where permitted by applicable law.

This does not mean that every custom product is automatically excluded from a return or refund. Requests involving damage, defects, incorrect production, or a failure to meet agreed specifications will be reviewed according to the circumstances and applicable legal requirements.

04 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact our support team with information that allows us to identify and review the issue.

Where possible, please provide:

• Your order number or order confirmation.
• A description of the problem.
• Clear photographs showing the item and any damage or defect.
• Photographs of the packaging, if relevant.
• Details of the item or customization you expected to receive.

We may ask for additional information if it is reasonably needed to assess your request.

Depending on the circumstances, available resolutions may include a replacement, a correction, a refund, or another appropriate solution under the applicable order terms and law.

Please do not dispose of or return an item before contacting us for instructions, unless immediate action is reasonably necessary for safety or required by law.

05 How to Request a Return or Refund

To begin a return, replacement, or refund request, follow these steps:

1. Contact our support team. Email support@orienttechspro.com with your order details.
2. Explain the issue. Describe why you are requesting a return, replacement, cancellation, or refund.
3. Provide supporting information. Include photographs or other relevant details when appropriate.
4. Wait for instructions. We will review the request and advise you about the next steps, which may include return instructions or a request for additional information.
5. Follow the agreed process. If a return is approved, follow the instructions provided for the item and shipment.

Please include accurate contact information so that we can respond to your request.

06 Refund Review and Processing

Each refund request is reviewed based on the relevant order details, payment status, reason for the request, and applicable return conditions.

If a refund is approved, we will communicate the applicable refund arrangement. Where possible and appropriate, the refund may be returned through the original payment method.

The time it takes for a refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.

Any applicable refund timing requirements under law will take precedence over inconsistent terms in this policy.

Shipping charges, taxes, and other amounts will be handled according to the applicable order terms and legal requirements.

07 Exchanges and Replacements

An exchange or replacement may be considered where an item is damaged, defective, incorrect, or otherwise eligible under the applicable order terms or law.

Replacement availability may depend on stock, materials, production requirements, and the nature of the reported issue.

If the same product is unavailable, we will discuss an appropriate alternative where possible or another resolution available under applicable law.

Please obtain confirmation from our support team before returning an item or arranging an exchange.

08 Order Cancellations

If you wish to cancel an order, contact us as soon as possible and provide your order details.

Cancellation may depend on whether the order has been accepted, materials have been prepared, customization has begun, or the item has already been dispatched.

Custom orders may be more difficult to cancel once production has started. Any applicable cancellation charges or restrictions must be consistent with the terms disclosed for the order and applicable law.

If an order is cancelled and a refund is due, the refund will be handled according to the applicable payment terms and legal requirements.

09 Return Shipping

If a return is approved, we will provide instructions about where and how the item should be returned, if a physical return is necessary.

Responsibility for return shipping costs may depend on the reason for the return, the applicable order terms, and relevant consumer protection laws.

Do not ship an item to an address unless the return destination has been confirmed by our support team.

If a return shipment is required, use suitable packaging to help prevent further damage during transit.

10 Non-Returnable Circumstances

Subject to applicable law, a return or refund request may not be accepted in circumstances such as:

• A change of mind about a personalized product that has already entered production.
• A customer-approved design that was produced according to the approved specifications, where no other return right applies.
• Damage caused after delivery by misuse, improper handling, or failure to follow applicable product care instructions.
• A request that falls outside the applicable return conditions and is not otherwise protected by law.

These examples are not intended to exclude valid claims involving defective products, incorrect fulfillment, misleading product descriptions, or other rights that cannot lawfully be restricted.

11 Payment Disputes

If you have a question about a charge, refund, or order payment, please contact us with the relevant order or transaction details so that we can review the matter.

If you believe a payment was unauthorized, contact your bank or payment provider promptly as well.

Nothing in this policy prevents you from exercising any applicable rights through your payment provider or under relevant law.

12 Legal Rights

This policy is intended to explain our general return and refund process. It does not replace applicable consumer protection laws or remove rights that cannot legally be excluded or limited.

Depending on your location and the nature of your purchase, additional statutory rights may apply to cancellations, defective products, refunds, delivery, or other transaction matters.

If a provision of this policy conflicts with a mandatory legal requirement, the relevant legal requirement will apply.

13 Policy Updates

We may update this Refund & Return Policy to reflect changes in our products, order procedures, business practices, or legal requirements.

Any revised version will be published on this page. We encourage you to review the policy periodically.

Changes will not remove rights that must be preserved under applicable law.

14 Contact Us

For questions about returns, refunds, exchanges, or cancellations, contact OrientTechsPro using the details below.